Frequently Asked Questions

Abacus Frequently Asked Questions

What happens once the counterpart of the driving licence is abolished?

From the 8th June 2015, the counterpart to the photocard driving licence will not be valid and will no longer be issued.

From this date ALL penalty points and driving entitlements of both photocard and paper licence holders will be recorded online. Abacus Vehicle Hire has a legal responsibility to check your driving licence endorsement in order to provide insurance under the Road Traffic Act legislation. In order to carry out these necessary checks the following 3 options are available to you.

Option 1 - You can share your driving licence details online for free by generating a ‘check code’ which allows us to log on and view your details.  Go to https://www.gov.uk/view-driving-licence and enter your driving licence number, National Insurance number and the postcode shown on your driving licence. Select the “Share your licence information” tab and then click the “Create a code” button. You will now be shown your check code. Please note the check code is case sensitive, can only be used once and is only valid for 21 days. You can download and print a PDF summary of your licence, including your check code, by selecting “View, print or save your licence information”. You need to give the check code to us when you come in to collect your vehicle so that we can log on and view your details.

Option 2 - If you do not have access to a computer at home then you can bring your driving licence, National Insurance number and identification with you when you come in to collect your vehicle and we will give you access to one of our computers so you can generate a check code. You then need to give the check code to us so that we can log on and view your details.

Option 3 - If you can’t do either of the above, you will be asked to give your permission verbally over the telephone to DVLA, so that they can disclose your driving licence information to us. This is a premium rate telephone service and there will be a charge of £3.00 inclusive of VAT per licence for choosing this option. Please note this service is only available Monday to Friday 8am to 7pm and Saturdays 8am to 2pm (not including Bank Holidays). We will be unable to hire to you if you select this option outside of their operating hours.

Q) What documents will I need to bring with me when hiring a vehicle from you?

A) You are required to bring your complete U.K. driving licence. If you have the new type photo-card you need to provide both parts of your licence.If you hold a foreign driving licence, you must present this together with an International Driving Licence. In addition to your driving licence, you will need to present two other means of identification.

We recommend you bring either a recent utility bill, bank statement or an official letter, showing your current address.

Q) Do I need a special licence to drive a large van or mini bus?

A) As of the 1st January 1997 the law changed relating to this vehicle category. If you passed your driving test on or after 01/01/1997 then you need the relevant licence to drive our large vans or mini buses however if you passed before 01/01/1997 then you automatically have the right to drive these vehicles.

Q) Can I add a second driver to my rental?

A) Yes, you can have a second driver. Extra charges apply please phone for details.

Q) Can I take your vehicle abroad?

A) Yes, we do offer continental hire. Special terms apply for taking vehicles outside the U.K. Please phone 01202 877790 for full details.

Q) What happens if I break down?

A) In the unlikely event of a breakdown, All our vehicles are covered by our 5 Star AA breakdown policy. With your rental pack, you will be provided with our 24-hour emergency telephone number to call in case of breakdown or emergency. All efforts will be made to get you back on the road as soon as possible. A replacement vehicle will be provided if necessary.

Q) I wish for my hire vehicle to be left at a location of my choice

A) We provide a meet-and-greet service within our local area. For outside our coverage area, a charge will apply.

Q) Do you hire vehicles to people over 75?

A) Unfortunately our insurance policy does not cover vehicle hire for people over 75 or under 21, therefore we cannot offer this service, however you can still rent our vehicles if you provide your own insurance.