Frequently Asked Questions
|
Q) What documents will I need to bring with me when hiring a vehicle from you? A) You are required to bring your complete U.K. driving licence. If you have the new type photo-card you need to provide both parts of your licence.If you hold a foreign driving licence, you must present this together with an International Driving Licence. In addition to your driving licence, you will need to present two other means of identification. Q) Do I need a special licence to drive a large van or mini bus? A) As of the 1st January 1997 the law changed relating to this vehicle category. If you passed your driving test on or after 01/01/1997 then you need the relevant licence to drive our large vans or mini buses however if you passed before 01/01/1997 then you automatically have the right to drive these vehicles. Q) Can I add a second driver to my rental? A) Yes, you can have a second driver. Extra charges apply please phone for details. Q) Can I take your vehicle abroad? A) Yes, we do offer continental hire. Special terms apply for taking vehicles outside the U.K. Please phone 01202 877790 for full details. Q) What happens if I break down? A) In the unlikely event of a breakdown, All our vehicles are covered by our 5 Star AA breakdown policy. With your rental pack, you will be provided with our 24-hour emergency telephone number to call in case of breakdown or emergency. All efforts will be made to get you back on the road as soon as possible. A replacement vehicle will be provided if necessary. Q) I wish for my hire vehicle to be left at a location of my choice A) We provide a meet-and-greet service within our local area. For outside our coverage area, a charge will apply. Q) Do you hire vehicles to people over 75? A) Unfortunately our insurance policy does not cover vehicle hire for people over 75 or under 21, therefore we cannot offer this service, however you can still rent our vehicles if you provide your own insurance. |